CVS is feeling the heat after hundreds of pharmacists across the U.S. recently made a collective statement saying that they can no longer keep up with the workload that their stores have been putting onto them. As a result, some pharmacies have been experiencing shortages of medications while other customers have been unable to fill their prescriptions.
In response to this issue, CVS has implemented an emergency backup team of pharmacists. This team will be on call and available to step in if the regular staff pharmacists are completely overwhelmed by their workload or unavailable due to other reasons. CVS is also making efforts to hire new experienced pharmacists to help ease the workload on their existing staff.
CVS has also committed to providing additional support to their pharmacies to keep up with the needs of their customers. They are in the process of streamlining processes and bureaucracy that would provide additional support such as new customer service teams and improved IT systems. This will help to both reduce customer waiting times and give employees more time to focus on the important task of filling prescriptions.
Not only is CVS making these changes to improve customer service, but they are also introducing new measures to give pharmacists more control over their work and ultimately help relieve their workload. This includes setting guidelines for the number of prescriptions each pharmacist can handle in a given day, as well as flexible scheduling to help manage work-life balance.
Overall, CVS’s quick response to this issue is both admirable and indicative of their commitment to providing the best possible service for both their customers and their employees. It remains to be seen how well these changes will improve the situation, but it is encouraging to see them taking steps to make life a bit easier for those on the front line of the pharmacy industry.